Privacy Policy
Effective Date: January 1st, 2025
At Frocil International, we are committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy explains how we collect, use, store, and protect information obtained from our wholesale clients, vendors, and partners.
1. Information We Collect
We collect and process the following types of information for business purposes:
a. Business and Contact Information
Company name and registration number
Business license and regulatory documents
Contact person’s name, job title, phone number, and email address
Shipping and billing addresses
b. Transaction & Order Details
Purchase history and order records
Payment and invoice details
Delivery and fulfilment information
c. Website or Portal Usage
IP address and browser type
Login activity (for customer portals)
Cookies and usage patterns (only for analytics or account access)
2. How We Use Your Information
We use your information solely for legitimate business purposes, including:
Verifying eligibility to purchase regulated products
Processing orders, invoices, and payments
Delivering goods and providing customer support
Responding to inquiries, complaints, or claims
Fulfilling legal or regulatory obligations
Sending important notices regarding products, services, or updates
We do not sell or share your information with third parties for marketing purposes.
3. Disclosure of Information
We may disclose your information to:
Courier and logistics service providers for delivery purposes
Licensed auditors, accountants, or legal advisors (under confidentiality)
Government or regulatory authorities when required by law
IT and payment processing providers (e.g., for invoicing or CRM systems)
All third parties are required to handle your data securely and in compliance with applicable laws.
4. Data Protection and Security
We implement reasonable technical and organizational measures to protect your data from loss, misuse, or unauthorized access, including:
Restricted access to customer information
Encrypted storage for sensitive documents
Regular system updates and internal data handling policies
5. Retention of Data
We retain your information for as long as necessary to:
Fulfil contractual obligations
Comply with legal and tax requirements
Maintain transaction history for audit purposes
6. Your Rights
You may:
Request access to your personal or business data
Correct inaccurate information
Withdraw consent (where applicable)
Request deletion (subject to legal and business exceptions)
To exercise any of these rights, contact us at frocilinternational@gmail.com
7. Use of Cookies
If we operate a customer portal or website, we may use cookies to:
Maintain session security
Track usage to improve site performance
Remember user preferences
You can disable cookies through your browser settings.
8. Use of Website and Content Disclaimer
Our website is designed primarily to present information about our company, products and services for existing and potential business clients.
We may use Artificial Intelligence (AI) tools to assist in generating or refining the website's written content. While efforts are made to ensure accuracy, relevance and appropriateness, some information; especially general description or explanation, may ne auto-generated and not manually verified for every update.
The content on this website:
Is provided for informational and reference purpose only
Does not constitute medical advice, clinical recommendation or legal guidance
Should not be relied upon as a substitute for professional consultation or regulatory review
If you believe any information published is inaccurate, misleading or in breach of your rights, we encourage you to contact us promptly. We will review and, if appropriate, correct or remove the content.
9. PDPA Compliance Notice (for Malaysia)
In accordance with the Personal Data Protection Act 2010 (PDPA), any personal information collected through this website; such as through contact forms, email communications ot customer registration, is handled in compliance with Malaysia data protection standards. We do not use AI tools to process or analyze personal data.
10. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website or communicated directly. Continued business with us implies acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Frocil International
E-mail: frocilinternational@gmail.com
Frocil International is a brand name under the company Frocil Healix Trading
Company Registration No.: CT0161203-H